Privacy Policy

1. Information We Collect

a. Personal Information

• Full name
• Phone number
• Email address
• Address for delivery
• Payment details (processed securely via third-party gateways)

b. Usage Information

• IP address
• Browser type, device info, operating system
• Pages visited and time spent on the site
• Referrer URLs

c. Communications

• Messages, emails, and chats sent to our support team (e.g., WhatsApp, email)

2. How We Use Your Information

• To process and deliver your Qurbani subscription
• To communicate with you about order status, delivery updates, or support issues
• To verify your identity during support or account access
• To improve our website functionality and user experience
• To send service-related notifications (e.g., Eid reminders, delivery confirmations)
• For internal record-keeping and legal compliance

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share it only with:

• Trusted third parties (e.g., delivery agents, payment processors) who need the data to perform services on our behalf
• Law enforcement or regulatory authorities, if required by applicable laws or in response to valid requests
• Technology partners, to maintain and secure our platform (e.g., hosting, analytics)

All partners are contractually obligated to keep your information secure and confidential.

4. Data Storage & Security

• Encrypted communications (SSL)
• Secure payment processing via trusted gateways
• Access controls and password protection
• Regular data backups and server monitoring

Although we take strong precautions, no online data transmission or storage can be guaranteed 100% secure.

5. Cookies and Tracking

• Remember your preferences and login sessions
• Improve site performance and measure usage
• Personalize your experience (e.g., location-based delivery info)

You can modify your browser settings to decline cookies if you prefer.

6. Your Rights

• Access the personal data we hold about you
• Request corrections to inaccurate or outdated data
• Request deletion of your data (subject to service contract obligations)
• Withdraw consent for marketing (if applicable)

To exercise any of these rights, email us at support@thenusuk.com.

7. Data Retention

• You are an active subscriber OR
• Required for legal, tax, or compliance purposes OR
• Necessary to resolve disputes or enforce agreements

After that, your data is securely deleted.

8. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.

10. Contact Us

• Email: support@thenusuk.com
• WhatsApp Support: Available 24/7 (See Support section)